Privacy Policy

This Privacy Policy applies to all personal data collected by 10svip through the website https://10svip.cam, its mobile-optimized interface, and all related services (collectively, the "Platform"). By creating an Account and using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein.

10svip operates in accordance with internationally recognized data protection principles and takes the security and confidentiality of your personal information seriously. We implement technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. If you do not agree with the practices described in this Privacy Policy, you should not use the Platform or provide us with your personal data.

10svip is the data controller responsible for the personal data you provide when using the Platform. As the data controller, 10svip determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws and regulations.

For any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact us at: [email protected] (plain text, not a clickable link). Our customer support team is available 24/7 via live chat and will respond to privacy-related inquiries within 48 hours during business days.

10svip collects several categories of personal data to provide, maintain, and improve our services. The data we collect includes:

3.1 Account Registration Information

When you register an Account, we collect your full legal name (as shown on your Indonesian KTP or government-issued identification), date of birth, email address, mobile phone number, residential address (city and province), preferred username, and the password you create for your Account (stored in encrypted form).

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and prevent fraud, we require you to submit copies of government-issued identification documents, typically your Indonesian KTP (National Identity Card) or passport. We may also request a selfie photograph holding your ID document for biometric verification purposes, and proof of your payment method such as a bank account statement or e-wallet screenshot showing your name and account number.

3.3 Financial Transaction Data

We collect information about every deposit and withdrawal you make, including the transaction amount, currency (IDR), date and time, payment method used (e.g., BCA bank transfer, OVO e-wallet), and the bank account number or e-wallet ID associated with the transaction. We do not store full credit card numbers; card payments are processed through secure third-party payment gateways that tokenize sensitive card data.

3.4 Betting and Gaming Activity

We record your complete betting history, including every wager placed, the event or game wagered on (e.g., BRI Liga 1 match, togel lottery draw, live casino hand), stake amount, odds accepted, outcome (win/loss), and settlement timestamp. This data is necessary to calculate your Account balance, apply bonus terms, detect irregular betting patterns, and resolve disputes.

3.5 Device and Technical Information

When you access the Platform, we automatically collect certain technical data, including your IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, language settings, and referring URL. We also collect unique device identifiers and mobile advertising IDs where applicable.

3.6 Communication Records

We retain records of all communications between you and 10svip, including live chat transcripts, email correspondence, WhatsApp messages (if you contact us via WhatsApp), and any feedback or complaints you submit through our customer support channels. These records help us improve service quality and resolve disputes.

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, remember your preferences, analyze usage patterns, and deliver targeted promotional content. For detailed information about our cookie practices, see Section 10 below.

10svip processes your personal data for the following purposes:

1. Account Management: To create, maintain, and administer your Account; authenticate your identity when you log in; and allow you to access your betting history, transaction records, and account settings.
2. Transaction Processing: To process deposits, withdrawals, and internal transfers; reconcile payment discrepancies; apply bonuses and promotions to your Account; and settle winning bets and losing stakes.
3. Identity Verification and Compliance: To verify your age (confirming you are at least 21 years old), validate your identity through KYC procedures, comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, and prevent fraudulent account creation and activity.
4. Platform Security and Fraud Prevention: To detect and prevent fraud, collusion, bonus abuse, matched betting, use of multiple accounts, and other prohibited conduct outlined in our Terms & Conditions; monitor unusual betting patterns and transaction anomalies; and protect the integrity of our gaming systems.
5. Customer Support: To respond to your inquiries, complaints, and feedback; provide technical assistance; and resolve disputes regarding game outcomes, transaction errors, or account access issues.
6. Marketing and Promotions: To send you promotional emails, SMS messages, and push notifications about new games, bonus offers, tournament announcements, and platform updates (you may opt out at any time via your Account settings or by contacting support).
7. Platform Improvement and Analytics: To analyze user behavior, betting trends, and game popularity; conduct A/B testing of new features; identify technical issues and optimize platform performance; and develop new products and services tailored to Indonesian player preferences.
8. Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities; maintain records required by our licensing jurisdiction; and enforce our Terms & Conditions and other policies.

10svip processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (the Terms & Conditions), including providing access to the Platform, processing transactions, and delivering customer support.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including AML/CTF requirements, tax obligations, licensing conditions, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and marketing, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data (e.g., sending promotional communications). You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

10svip may share your personal data with the following categories of recipients:

1. Payment Processors: We share transaction data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These processors handle data in accordance with their own privacy policies and applicable banking regulations.
2. Game Providers: We share limited data (username, session ID, bet amounts) with third-party game studios and live casino providers (e.g., Evolution Gaming, Pragmatic Play, NetEnt, Microgaming) to enable you to play their games on our Platform. These providers may collect additional technical data during gameplay.
3. Identity Verification Services: We may use third-party KYC and identity verification services to validate your ID documents, perform biometric checks, and screen against sanction lists and politically exposed persons (PEP) databases.
4. Customer Support Tools: We use third-party live chat software, ticketing systems, and CRM platforms to manage customer inquiries and support requests. These tools may store your communication history on secure cloud servers.
5. Marketing and Analytics Partners: We share pseudonymized or aggregated data (not directly identifying you) with analytics platforms (e.g., Google Analytics) and marketing automation tools to measure campaign effectiveness and optimize user acquisition strategies.
6. Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or government authorities when required by law, court order, or subpoena; to investigate suspected fraud, money laundering, or other criminal activity; or to protect the rights, property, or safety of 10svip, our users, or the public.
7. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

10svip implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted both in transit (via SSL/TLS) and at rest (using AES-256 encryption) on our secure servers.
• Access Controls: Personal data is accessible only to authorized 10svip employees and contractors who require access to perform their job functions. All personnel are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor for suspicious activity 24/7.
• Regular Security Audits: We conduct periodic third-party security audits and penetration testing to identify and remediate vulnerabilities in our systems.
• Secure Data Centers: All personal data is stored on servers located in secure, redundant data centers with physical access controls, environmental monitoring, and backup power systems.
• Two-Factor Authentication (2FA): We encourage all users to enable two-factor authentication on their Accounts for an additional layer of login security.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your Account credentials and should immediately notify us if you suspect unauthorized access to your Account.

10svip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. Specific retention periods include:

• Account Data: Retained for the duration of your Account's active status plus 5 years after Account closure, to comply with AML/CTF record-keeping requirements and defend against potential legal claims.
• KYC Documents: Retained for a minimum of 5 years after Account closure or the last transaction, as required by international AML regulations.
• Transaction Records: Retained for 7 years to comply with financial auditing and tax reporting obligations.
• Betting History: Retained for 5 years to resolve disputes, investigate fraud, and meet regulatory reporting requirements.
• Communication Records: Retained for 3 years to track customer service quality and resolve complaints.
• Marketing Data: Retained until you withdraw consent or request deletion, at which point we will promptly remove you from our marketing databases.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual.

Subject to applicable data protection laws, you have the following rights regarding your personal data:

1. Right of Access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. You may access most of your data directly through your Account dashboard.
2. Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You may update your contact information, address, and payment methods through your Account settings, or contact support for assistance.
3. Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. Note that we may be required to retain certain data to comply with legal obligations or defend against claims.
4. Right to Restriction of Processing: You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit it to another service provider where technically feasible.
6. Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
8. Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe we have violated your data protection rights.

To exercise any of these rights, please contact our customer support team at [email protected] (plain text). We will respond to verified requests within 30 days. We may require you to provide proof of identity before fulfilling your request.

10svip uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform and analyze usage patterns. A cookie is a small text file stored on your device that enables the Platform to recognize you and remember your preferences.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable you to log in, navigate the site, and use core features. Without these cookies, the Platform cannot operate properly.
• Functional Cookies: Remember your preferences (e.g., language settings, username) and provide enhanced functionality such as live chat support.
• Performance and Analytics Cookies: Collect information about how you use the Platform (e.g., pages visited, time spent, error messages) to help us improve performance and user experience. Data is typically aggregated and anonymized.
• Advertising and Targeting Cookies: Track your activity across websites to deliver personalized promotional content and measure the effectiveness of marketing campaigns.

10.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect your ability to use certain features of the Platform, such as staying logged in or saving your preferences.

You can manage cookie preferences through your browser settings (Chrome, Firefox, Safari, Edge all provide cookie management tools). To opt out of third-party advertising cookies, you may visit industry opt-out platforms such as the Digital Advertising Alliance or Network Advertising Initiative websites.

10svip operates an international online betting platform. Your personal data may be transferred to, stored in, and processed in countries outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer your data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by international data protection authorities
• Ensuring that the recipient country is recognized as providing adequate data protection
• Binding corporate rules within our organizational group
• Your explicit consent to the transfer where required by law

By using the Platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

10svip does not knowingly collect or process personal data from individuals under 21 years of age. Our services are strictly intended for adults who meet the legal age requirement in Indonesia (21 years or older). If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our systems and terminate the associated Account.

If you are a parent or guardian and believe that your child has provided personal data to 10svip without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10svip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a notice on the Platform homepage, sending an email to the address registered on your Account, or displaying a pop-up notification when you log in.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the Platform chat widget (accessible when logged in)
• WhatsApp: Contact number available in your member dashboard after login
• Response Time: We aim to respond to all privacy-related inquiries within 48 business hours

For formal data protection requests (access, rectification, erasure, etc.), please include "Data Protection Request" in the subject line and provide sufficient information to verify your identity. We will process verified requests in accordance with applicable data protection laws.